Ellaz Basics 30-Day Return Policy
At Ellaz, we are committed to offering exceptional products and quality service to our customers. Our "Basics" collection is a testament to our dedication to quality. We understand that sometimes you may need to make changes to your purchase. That's why we offer a 30-day return policy for products from our "Basics" collection. Please review the following terms and conditions to understand how this policy works:
Eligibility:
This return policy is applicable to customers who have made online purchases from our "Basics" collection. This policy is only valid for customers residing in Mexico.
Return Options:
Within 30 days of your online purchase date, you have two options for returns:
1. Product Exchange:
You may request a product exchange for a different size or color from the same "Basics" collection, subject to availability.
2. Money Back:
You may also opt for a refund of your purchase amount.
Conditions for Returns:
To qualify for an exchange or return, the product must meet the following conditions:
1. The product must be in new and undamaged condition.
2. It must not show signs of burns, tears, bleach or paint stains, or artistic alterations.
3. The product must be free from substantial user-caused damage.
Initiating a Return:
Initiating the return or exchange process is simple:
1. Visit our official website at [Website URL].
2. Go to the "Returns" section.
3. Complete the return request form, providing the necessary information such as order number, product details, and reason for return.
4. Submit the form.
Subsequently, our dedicated customer service team will thoroughly review your request.
Return Approval:
Our team will thoroughly review your request within 3 business days. Once your return request is approved, you will receive detailed instructions via email, which may include shipping details if applicable.
Return Shipping:
For product exchanges, Ellaz will cover shipping costs. In the case of refunds, the customer assumes responsibility for return shipping costs.
Refund Process:
Refunds will be processed expeditiously within 5 business days after receipt and inspection of the returned product. Refunds will be made through the original payment method used for the purchase.
Contact Information: If you need assistance or have any questions about your return, please do not hesitate to contact our responsive customer service team at contact@ellaz.mx.
Ellaz stands firm in delivering unwavering quality products and providing exceptional customer service. We sincerely hope you enjoy your shopping experience with us and have full confidence in our commitment to your satisfaction. Please note that Ellaz reserves the right to modify or terminate this return policy without prior notice. For the most up-to-date information on our return policy, please consult our official website.